Dear Member
The Durban Chamber of Commerce and Industry NPC invites you to attend its ICT and SMME Working Group on 20 August 2026 from 10:00 am – 12:00 pm at Murray Grindrod Room, 101 Isaiah Ntshangase Road, Stamford Hill, Durban, 4001.
Presentation summary:
Join the Durban Chamber of Commerce and Industry NPC for its ICT/SMME Combined Working Group engagement on 20 August 2026 at 10:00. The masterclass will cover the following, in plain language and without a product pitch:
– The predictable pattern behind lost business: why leads go cold, follow-ups get missed, and revenue quietly disappears.
– Why this happens: manual processes, disconnected tools, and communication scattered across too many channels.
– Why digitisation is not optional for African SMEs, with a plain-language response to the three most common objections: cost, complexity, and time.
– Practical, real-world scenarios drawn from the South African SME context, including local businesses defending their customer base against national retail chains. These scenarios will be worked through with the room rather than simply presented.
– A short case study showing how a large institution uses the same core principles to manage a high-volume enquiry and intake pipeline, demonstrating that the underlying approach can scale from a five-person business to a national university.
– A practical breakdown of where to start: content and brand presence for start-ups, a shared CRM for growing sales teams, and full CRM, business intelligence, and AI automation for larger businesses and corporate members.
– A clear, honest look at AI in the workplace, positioned as a tool that makes existing teams more productive rather than a threat that replaces them.
Presenter for the session:
– Muhle Ndwalane, Founder & MD, Asante Tech Solutions
Date: 20 August 2026
Time: 10:00 am to 12:00 pm
Venue: Murray Grindrod Room, 101 Isaiah Ntshangase Road, Stamford Hill, Durban, 4001.
For further information, please contact Bharriey Pillay on pillayb@durbanchamber.co.za
